Frequently Asked Questions
Everything you need to know about bringing SOOS Atelier into your home.
What materials are used in SOOS Atelier products?
We prioritize sustainability and longevity. Our collections feature premium materials such as OEKO-TEX certified linens, sustainably sourced hardwoods, and artisanal ceramics crafted by master potters.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or made-to-order furniture pieces, please allow 3-4 weeks for production and specialized delivery.
Do you offer international shipping?
Yes, we ship our home decor worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for returns.
How do I care for my SOOS Atelier textiles?
To preserve the quality of our fabrics, we recommend machine washing on a gentle cycle with cool water and air drying. Specific care instructions are included on the label of every item.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.